Privacy Policy

1. Information We Collect
We may collect personal and business information that you voluntarily provide when contacting us, requesting a quotation, or seeking information about our products (elevators, escalators), prices, and services.
Personal Information
Depending on your interaction with us, the types of information we collect may include:
🔹Full name
🔹Email address
🔹Phone number
🔹Company or organization name
🔹Business address or project location
🔹Details about your elevator or escalator requirements
🔹Information submitted through contact forms, quotation requests, or other communications
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the technologies we use. This may include your IP address, browser type, device information, operating system, referring pages, and website usage data.
Communication Information
We may retain relevant communications exchanged through email, telephone, WhatsApp, contact forms, or other communication channels to respond to inquiries, manage service requests, and maintain business records.
Please avoid submitting sensitive personal information or business data unless it is necessary for your inquiry and we have an appropriate basis to process it.
2. How We Use Your Information
We may collect, retain, and use only information reasonably necessary for the purposes described in this Policy. AL Fattah Elevator Company uses the collected information for legitimate business purposes only, including:
🔹Responding to inquiries & customer requests
🔹Preparing elevator & escalator quotations
🔹Providing information about elevator sales & available brands
🔹Coordinating installation, servicing, repair, commissioning & maintenance
🔹Responding to spare parts inquiries
🔹Communicating about project requirements & service appointments
🔹Managing customer relationships & business records
🔹Improving our website, services & customer experience
🔹Protecting our website against fraud, abuse & unauthorized access
🔹Complying with applicable legal & regulatory obligations
🔹 Sending relevant business updates or promotional communications where permitted by law
3. Elevator and Escalator Service Inquiries
Our services include elevator sales, installation, servicing, repair, commissioning, maintenance, and spare parts support, as well as escalator installation and related services.
When you contact us about these services, we may use the information you provide to understand your project requirements, identify relevant service options, prepare quotations, coordinate site visits where applicable, and communicate with you about your request.
Information about a building, project, elevator model, equipment specifications, or service history may also be collected when necessary to assess a service request.
4. Cookies and Similar Technologies
Our website(https://alfattahelevator.com/) may use cookies and similar technologies to support essential website functions, understand visitor activity, improve performance, and remember certain preferences. If required by any applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.
Depending on the tools implemented on our website, these technologies may include:
🔹Essential cookies required for website functionality
🔹Analytics cookies used to understand website traffic & visitor interactions
🔹Preference cookies that remember selected settings
🔹Marketing technologies, where applicable & legally permitted
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
5. Sharing and Disclosure of Information
AL Fattah Elevator Company does not sell personal information to third parties. We aim to ensure that information shared with service providers is limited to what is reasonably necessary for the relevant purpose.
We may share information in limited circumstances when necessary for our business operations or legal obligations, including:
Service providers: Website hosting, domain, maintenance, analytics, email, and other providers supporting our operations.
Business partners and suppliers: Where necessary to handle product inquiries, verify equipment specifications, obtain quotations, or coordinate services.
Professional advisers: Lawyers, accountants, auditors, tax advisors, vats, or other advisers when reasonably necessary.
Legal authorities: Government agencies, regulators, courts, or law enforcement where required or permitted by applicable law.
Business transactions: Where information must be handled as part of a merger, restructuring, or transfer of business assets, subject to applicable legal requirements.
6. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information and data against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on our systems and service providers, these measures may include access restrictions, secure hosting, account protection, software updates, and appropriate administrative procedures.
However, no website, electronic communication method, or data storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security for data or information transmitted or stored electronically.
7. Data Retention
We (AL Fattah Elevator Company) retain personal information or data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and meeting applicable legal requirements.
The appropriate retention period depends on the type of information, the nature of the business relationship, and any relevant legal obligations. When information or data is no longer needed, we will take reasonable steps to delete it or otherwise dispose of it securely, according to applicable law.
8. Your Privacy Rights
To exercise an applicable user right, don’t hesitate to get in touch with us using the contact details provided on our website. We may need to verify your identity before processing certain requests. Subject to applicable law and any relevant limitations, you may be entitled to:
🔹Request information about the personal data we hold about you
🔹Request correction of inaccurate or incomplete information
🔹Request deletion of personal information where legally appropriate
🔹Object to or request restrictions on certain processing activities
🔹Withdraw consent where processing is based on consent
🔹Opt out of promotional communications
🔹Raise a concern or complaint about how your information is handled
9. Third-Party Websites
Our website(https://alfattahelevator.com/) may contain links to third-party websites, including elevator manufacturers, suppliers, service providers, and other external resources.
These websites operate independently and may have their own privacy policies, regulations, and data practices. AL Fattah Elevator Company is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you(user) to review the privacy policy of any external website before submitting personal information or business details.
10. Children’s Privacy
Our website and services are intended primarily for individuals, businesses, and organizations seeking elevator, escalator, or related business services. We do not knowingly collect personal information or data from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, don’t hesitate to get in touch with us so that we can review the matter and take appropriate action in accordance with applicable law.
11. International Data Transfers
Some website hosting providers, communication platforms, analytics services, social media platforms, or other technology providers may process information outside Bangladesh.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable legal requirements. We will try to ensure that appropriate data safeguards are used where required.
12. Changes to This Privacy Policy
AL Fattah Elevator Company may update this Privacy Policy from time to time to reflect changes in our business operations, website technologies, information-handling practices, or applicable legal requirements.
Any revised privacy version will be published on this page with an updated revision date where appropriate. We encourage visitors, users, and customers to review this page periodically.

Contact AL Fattah Elevator Company

If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about how your personal information is handled, contact AL Fattah Elevator Company through the contact information published on our official website.
We will review privacy inquiries and respond as appropriate under applicable law.
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.
AL Fattah Elevator Company
House #15088/812 Kazlarper, Jatrabari, Demra Road, Dhaka, Bangladesh
https://alfattahelevator.com/
alfattahelevators@gmail.com
info@alfattahelevator.com