Terms & Conditions

1. About AL Fattah Elevator Company
AL Fattah Elevator Company provides elevator and escalator solutions in Bangladesh, including sales, installation, servicing, repair, commissioning, maintenance, and spare parts support.
Our elevator sales brands include BQE (Best Quality Elevator), Fuji, Fujitec, Sigma, BLT, and Mitsubishi. Our elevator servicing support covers various brands, including BQE, Fuji, Sigma, Kohler, BLT, LG, Otis, Hitachi, Mitsubishi, Toshiba, Hyundai, Schindler, Fujitec, KONE, Kleemann, ThyssenKrupp, Orona, Canny, Stannah, Volkslift, and Express.
The availability of specific brands, products, and services depends on the equipment, project requirements, supplier arrangements, and other relevant circumstances.
2. Use of Our Website
You may use our website to learn about our company, explore elevator and escalator services, review available brand information, and contact us regarding your requirements. We(AL Fattah Elevator Company) reserve the right to restrict or suspend access where reasonably necessary to protect our website, business operations, users, or legal interests, subject to applicable law.
When using our website, you agree not to:
🔹Use the website for unlawful, fraudulent, or misleading purposes.
🔹Attempt to gain unauthorized access to the website, its servers, or associated systems.
🔹Introduce malicious software, harmful code, or other disruptive material.
🔹Interfere with website functionality or the experience of other users.
🔹Copy, reproduce, distribute, delete, or commercially exploit website content without appropriate authorization.
🔹Submit false, misleading, illegal, or unauthorized information through our communication channels.
3. Information About Products and Services
The information published on this website is provided for general informational purposes. Although we aim to keep it accurate and up to date, product specifications, service descriptions, brand information, pricing, and availability may change.
Information about our elevator and escalator services does not automatically constitute a binding offer, quotation, or contractual commitment.
Customers should contact AL Fattah Elevator Company to confirm the suitability, availability, specifications, and scope of any proposed product or service before making a purchasing decision.
4. Elevator Sales and Product Availability
We offer elevator solutions from selected brands, including BQE (Best Quality Elevator), Fuji, Fujitec, Sigma, BLT, and Mitsubishi.
The availability of a particular elevator brand, model, configuration, or component may depend on supplier stock, manufacturer specifications, import conditions, project requirements, and other factors.
Products (elevator, escalator) descriptions, customization, and specifications must be confirmed before an order is finalized. Any agreed product specifications, pricing, payment conditions, delivery arrangements, and other sales terms will be set out in the relevant quotation, purchase order, or written agreement.
Nothing on this website guarantees that every listed elevator brand or certain model is available for immediate purchase.
5. Elevator and Escalator Installation
Elevator or escalator installation requires appropriate planning, site assessment, technical specifications, and coordination with the relevant building professionals.
Installation timelines and project milestones will depend on the specific project and the terms agreed upon with the customer. Any project schedule or completion commitment must be confirmed in writing.
The scope and feasibility of an installation may depend on factors such as:
The scope and feasibility of an installation may depend on factors such as:
🔹Building design & structural conditions
🔹Shaft dimensions & available installation space
🔹Passenger or load capacity requirements
🔹Electrical supply & other site conditions
🔹Equipment specifications & manufacturer requirements
🔹Applicable building regulations & safety standards
🔹Site readiness & access to installation areas
6. Elevator Servicing, Repair, and Maintenance
AL Fattah Elevator Company provides elevator servicing, repair, commissioning, maintenance, and related technical support, subject to service availability and the specific requirements of each system.
The nature and scope of a service visit may depend on the elevator brand, model, age, operating condition, fault, and availability of appropriate spare parts.
An initial assessment or elevator diagnosis may not identify every underlying issue. Additional inspection, parts replacement, or repair work may be required.
Where a quotation or approval is required, additional work should be authorized by the customer before it proceeds, except where otherwise agreed or permitted by applicable law.
Routine elevator servicing and preventive maintenance may help identify potential problems and reduce the likelihood of unexpected breakdowns. However, no maintenance program can guarantee that equipment will remain fault-free or operate without interruption.
7. Escalator Services
Our escalator services may include installation, servicing, repair, commissioning, maintenance, customization, and spare parts support.
The availability and scope of escalator work depend on the equipment specifications, site conditions, technical requirements, and applicable safety procedures.
Customers are responsible for providing accurate information about the escalator system and facilitating appropriate access to the equipment, safety, and relevant work areas.
8. Quotations, Pricing, and Payments
Prices for elevators, installation projects, servicing, repairs, maintenance, and spare parts may vary according to the specific requirements of each customer.
Factors affecting pricing may include equipment brand and model, passenger or load capacity, building specifications, installation complexity, labour, replacement components, transportation, and project scope.
Unless expressly stated otherwise in a written agreement:
🔹Website information should not be treated as a final quotation.
🔹Quotations may be subject to stated validity periods & conditions.
🔹Taxes, duties, transportation, or additional work may be addressed in the applicable quotation or agreement.
🔹Payment amounts, due dates & payment methods will be specified in the relevant commercial documents.
🔹Any change to the agreed scope of work may require a revised quotation or written approval.
Customers should review and confirm all commercial terms before placing an order or authorizing work.
9. Spare Parts and Replacement Components
We (AL Fattah Elevator Company) may provide support for elevator and escalator spare parts, subject to brand, model, compatibility, and availability.
Customers should provide accurate equipment information to help identify suitable components. Spare parts compatibility should be verified before installation.
Delivery times may vary depending on parts stock, supplier availability, import requirements, and other circumstances. We do not guarantee immediate availability of every replacement part listed or discussed on the website.
However, any applicable parts warranty, return conditions, or replacement commitments will be governed by the relevant written terms and applicable law.
10. Brand Names, Trademarks, and Third-Party Products
All third-party brand (elevator or escalator) names, trademarks, logos, and product names mentioned on this website belong to their respective owners.
References to elevator brands such as Fuji, Mitsubishi, Otis, KONE, Schindler, LG, Sigma, BQE, and other elevator manufacturers are provided to identify relevant products or servicing capabilities.
Unless expressly confirmed, such references do not establish that AL Fattah Elevator Company is an authorized dealer, official representative, manufacturer, or exclusive service provider for any particular brand.
Customers should verify any specific elevator authorization or affiliation directly with us before relying on it.
Product (elevator or escalator) warranties and manufacturer obligations, where applicable, are subject to the relevant manufacturer’s terms and the specific agreement or documentation provided with the product.
11. Customer Responsibilities
Delays or additional costs arising from inaccurate information, restricted site access, incomplete site preparation, or changes to project requirements may be addressed under the applicable service agreement.
Customers engaging our services are expected to:
🔹Provide accurate information about the building, elevator, escalator, and required work.
🔹Arrange appropriate access to the project site and equipment.
🔹Disclose known equipment faults and relevant safety concerns.
🔹Ensure that necessary site permissions and approvals are obtained where they are responsible.
🔹Follow applicable instructions regarding equipment use and site safety.
🔹Review quotations, specifications, prices, and agreed service conditions before approving work.
🔹Make payments in accordance with the agreed (contract) terms.
12. Safety and Compliance
Elevator and escalator systems involve mechanical, electrical, and other safety-critical systems. The elevator installation, operation, inspection, repair, and maintenance should follow applicable requirements and manufacturer recommendations.
Customers should not attempt unauthorized repairs, bypass safety mechanisms, or permit unqualified persons to work on elevator or escalator equipment.
If an elevator or escalator presents a safety concern, it should be taken out of use where appropriate, and qualified personnel or responsible building management should be contacted.
Nothing in these Terms & Conditions replaces applicable safety regulations, required inspections, servicing or professional technical assessments.
13. Warranties and Service Guarantees
Any product (elevator or escalator) warranty, installation warranty, repair guarantee, or maintenance commitment will be governed by the specific written terms provided or agreed upon for the relevant product or service.
The existence, duration, scope, and exclusions of any warranty may depend on the equipment, manufacturer, nature of the work, and applicable agreement.
Unless expressly stated in writing, information on this website should not be interpreted as a promise of uninterrupted operation, a guaranteed repair outcome, or a specific equipment lifespan.
Nothing in this section(terms) excludes any consumer rights or other protections that cannot lawfully be excluded under applicable law.
14. Intellectual Property
Unless otherwise indicated, the text, website design, graphics, original photographs, logos, and other materials published on this website may be protected by applicable intellectual property laws.
You may access and use this content for personal, informational, or legitimate business inquiry purposes.
You must not reproduce, modify, republish, distribute, or commercially exploit protected content without prior permission from the relevant rights holder, except where permitted by law.
Third-party trademarks, logos, and materials remain the property of their respective owners.
15. Privacy and Personal Information
When you contact us or submit an inquiry through our website(https://alfattahelevator.com/), we may collect and process personal information in accordance with our Privacy Policy.
Information may be used to respond to inquiries, prepare quotations, coordinate services, maintain business records, and meet applicable legal obligations.
Please review our Privacy Policy for more information about how we handle personal information and the choices available to you.
16. Third-Party Websites and Links
Our website(https://alfattahelevator.com/) may contain links to third-party websites, manufacturers, suppliers, or external resources.
These links are provided for convenience, cooperation, and informational purposes. AL Fattah Elevator Company does not control external websites and does not guarantee the accuracy, availability, security, or completeness of their content.
Accessing third-party websites is at your own discretion and subject to their respective terms, guidelines, security, and policies.
17. Limitation of Liability
To the extent permitted by applicable law, AL Fattah Elevator Company shall not be responsible for losses arising solely from reliance on inaccurate or outdated general website information, unauthorized use of website content, or actions taken without appropriate technical assessment.
We are not responsible for product delays or service interruptions caused by circumstances beyond our reasonable control, subject to the terms of the relevant agreement and applicable law.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by the laws of Bangladesh. These terms do not remove any rights or remedies that customers may have under applicable law.
18. Force Majeure
Where permitted by applicable law and the relevant agreement, AL Fattah Elevator Company shall not be held responsible for product delays caused by events beyond its reasonable control.
Such events may include natural disasters, severe weather, fires, public emergencies, government restrictions, transport disruptions, supply-chain interruptions, import delays, or other unforeseen circumstances.
Where such an event affects an elevator project or service, the parties should communicate and determine appropriate adjustments in accordance with the applicable agreement and law.
19. Changes to These Terms & Conditions
We (AL Fattah Elevator Company) may update these Terms & Conditions to reflect changes in our services, website functionality, business operations, or applicable legal requirements.
Updated terms will be published on this page with a revised date where appropriate. Your continued use of the website after publication of revised terms constitutes acceptance only to the extent permitted by applicable law.
Any separate written agreement with a customer will continue to govern the relevant transaction according to its terms.
20. Governing Law and Jurisdiction
These stated Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh.
Any dispute arising from the use of this website or the services described on it shall be handled in accordance with applicable law by a competent court or authority in Bangladesh, subject to any valid contractual dispute-resolution provisions.

Contact AL Fattah Elevator Company

If you have questions about these Terms & Conditions, our elevator sales, installation, servicing, repair, maintenance, spare parts, or escalator services, contact us through the contact details published on our official website.
We encourage customers to clarify any questions about quotations, project scope, payment terms, warranties, and service commitments before agreeing.
By using this website, you acknowledge that you have read these Terms & Conditions and agree to use the website in accordance with applicable law.
AL Fattah Elevator Company
House #15088/812 Kazlarper, Jatrabari, Demra Road, Dhaka, Bangladesh
https://alfattahelevator.com/
alfattahelevators@gmail.com
info@alfattahelevator.com